Returns   /   Repairs   /   Exchanges

We want you to love your pieces. If something isn't quite right, please see our returns policy below or get in touch.

Repairs, Resizing & Refinishes

We want your jewellery to be enjoyed for years to come. If your piece needs a little attention, whether it's a resize, repair or refinish, please get in touch.

We'll assess your piece and advise on the options available, along with any associated costs, before proceeding. Some adjustments may be complimentary, while others may incur an additional charge depending on the work required.


Made to Order Pieces

Our made-to-order pieces are crafted following your purchase, with production beginning once your order is placed.

Standard made to order pieces are eligible for returns under our usual 14-day cancellation policy.

Bespoke & personalised pieces made to your individual specifications cannot be returned for a change of mind, unless faulty or not as described.

Ready-to-Ship Pieces

For online orders, you have 14 days from receiving your order to notify us that you'd like to return your item.

To be eligible:

  • Items must be unworn and in their original condition.
  • Items must be returned with all original packaging.
  • Return shipping costs are the responsibility of the customer.
  • We recommend using a tracked delivery service.

Earrings

For hygiene reasons, earrings cannot be returned once worn and are excluded from standard change-of-mind returns. This does not affect your rights if an item is faulty.

If you're not happy with the fit, we're happy to discuss repair options to help achieve a better fit. Some adjustments may be simple and complimentary, while others may incur an additional charge. We'll always let you know of any costs before proceeding.



Exchanges

If you'd prefer an exchange rather than a refund, please email us with:

  • Your order number.
  • The item(s) you'd like to exchange.
  • The reason for your exchange.
  • Details of the replacement you'd like, where applicable.

Exchanges are subject to availability and must meet our return conditions.

International Exchanges: We do not provide prepaid shipping labels for international exchanges. Customers are responsible for all shipping costs, including the cost of sending the original item back to us and shipping the replacement item. Any applicable customs duties, import taxes or other charges are also the customer's responsibility.



Refunds

Once your return has arrived and been checked, we'll process your refund to your original payment method.

Refunds will be issued within 14 days of receiving your returned item or receiving proof that you've sent it back.


Faulty or Damaged Items

If your order arrives faulty, damaged or not as described, please contact us with your order number as soon as possible with photographs where possible.

We'll work with you to arrange an appropriate solution. You will not be responsible for reasonable return shipping costs for faulty or incorrectly supplied items.